Shipping Terms & Conditions
More Information On Shipping & Refund Policy
What are the delivery methods & approx. time frame?
We processes orders between Monday and Friday. Orders will be processed within 2-5 business days of ordering and shipped the next day after the processing day. Please note that we don’t ship on weekends.
*Please note that these are estimated delivery times only, therefore JustKlip is not guaranteeing any delivery dates.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
How Long Will it Take To Get My Package?
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Will I be charged with customs and taxes?
The prices displayed on our site are in US Dollars ( and do not include import taxes), which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How Should I to Contact if I Have Any Queries?
You can contact us via the contact form here. All emails will be answered within 24-48 hours (business days).
We offer full support on weekdays from 10am-6pm GMT+8.
How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed, will be subject to a cancellation fee of US$3.0 regardless of the time the order has been placed (even if it is just a second later).
Please note that any orders that have already been packed or shipped cannot be cancelled.
What is our Refund/Return Policy?
Please visit here to read more on our Refund/Return Policy.